All items are shipped from our distribution center in Berea, Kentucky. Delivery typically is 3-7 days after it leaves the distribution center.
We are 100% dedicated to making sure you have an excellent experience with us and are satisfied with your purchase. You may return or exchange any non-clearance items within 30 days of your purchase as long as the item is in its original packaging. We will cover shipping costs on any items where the fault is our own, such as a wrong or damaged item. The customer is responsible for shipping costs on all other returns/exchanges.
Refunds will be made within 48 hours of our receipt of the returned item, but it could take several days for bank processing. All sales on items marked ‘clearance’ or ‘final sale’ are considered final and cannot be returned or exchanged.
Please contact us at (859)985-3220 or [email protected] to initiate a return or exchange.
Please note that our operation is dependent upon our student workforce, and therefore, sometimes delays occur due to campus holidays and class schedules. Please also note that many factors in the shipping sector are outside of our control. As you are probably aware, the shipping industry, including the United States Post Office has never quite returned to normal after the multiple shutdowns and labor shortages. We appreciate your patience.