Lean Applied to Business Processes by William Peterson

In most organizations, the work that matters most can't be seen. It lives in inboxes, shared drives, rework loops, approval queues, and people's heads, and that’s exactly where waste and delay hide. Lean Applied to Business Processes gives knowledge workers and leaders a practical way to make that invisible work visible, so they can see exactly where waste bogs down their processes. Building on the Toyota Production System that transformed manufacturing, Bill Peterson translates its principles from the factory floor to the business office and from specialized terminology into plain English. He adapts proven principles of continuous improvement, including Goldratt’s Theory of Constraints, to mount a focused attack on the inefficiencies holding your whole system back.

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